About Step by Step Listening


Our Vision

Creating global unity through improved communication and collaboration in the workplace.

Core Values

Courage, Curiosity & Collaboration,

Our Mission

To ceate a commnunity of 1,000 entrepreneurs committed to listening to understand what works for each of us to show up as the best version of ourselves at home and work.


The Founders Story

Step by Step Listening was founded by Sheryl in 2008, because she was determined to share the lessons she had learned that transformed how she made sense of her world. At first she really did think that all that was needed to improve relationships was better listening skills. 

But sadly, she made the same mistake many do and she spent many hours teaching others the lessons she needed to learn.

She worked for 5 years supporting others to have better relationships and how to make better decisions by improving communications and collaborations at home and in the workplace. But when it came to her own life she was blind to her own wisdom and guidance and therefore failed to take her own advice. She was saying one thing to her clients and not practically applying in her own life. 

Her work consumed her thoughts and her time. She was at times the main wage earner and work gave her a sense of purpose. She felt like she was making a difference.   

But at home her teenage daughter was self-harming and decided at 16 she would rather be homeless than live at home. 

Sheryl was heartbroken and it felt like her world was falling apart. The more she failed at home the harder it became to feel successful at work. 

She found herself repeating the patterns and behaviour she knew didn't and had so successfully supported her clients to change. 

By now Sheryl had created the 3 core programmes to empower her clients to listen so that they were able to: 

  • Gain clarity of what they wanted

  • The confidence to communicate their decision

  • The skills and resources to collaborate with those that would be impacted by the change. 

Her clients had her and the Step by Step Listening Network but she had no one she felt she could talk to. (Or so she thought)

Sheryl lost sight of her own worth and her own needs. She had become so good at listening to others she had overlooked how to listen to herself. As she wept on the bedroom floor saying to her husband; "How come I can help all my clients make better decisions and have better relationships but I can't do that for our daughter?" That is when he asked her what she would tell her clients to do. The truth is that she knew what to do; but what she didn't have was someone like her that would listen and reflect back her words so that she could listen to herelf.

That day she reached out and asked for the right kind of listening for her to change the response. She worked with her husband Mark, her team of facilitators and her trainer and step by step they took her through her own programme giving her the space and time to think; reflect and make good decisions. 

It took nearly 3 years to rebuild the relationship with her daughter; they went from being able to spend 10 minutes to 10 days without arguing and step by step they learned to understand what they each needed to work, learn and live together. Now they are great friends and Sheryl says her daughter is one of her best mentors and coaches. 

It takes courage to admit we need help and it can be frustrating when we either don't know what kind of help we need or we don't know where to find it.

Today Sheryl and her collaborative partners work with entrepeneurs who recognise the importance of collaboration and communication skills to manage and create change in the workplace. They know that telling people what they want is not enough and they have to listen to bridge the gap between what they say and what others hear. 

Change is uncomfortable and yet it is possible when you create the right peer support. A team that are resourced and supported through change will be more prodcutive and effective and they will return home with head space and the capacity to live life. 

Everyone matters and everyone has their part to play.

You matter and you are on purpose and you add value.

Are you listening for the difference you make?

Are you listening for the difference others make?

When you know how to listen for strengths and solutions amidst all the chaos and noise then you can connect in way that allows everyone to show up and do their best work and live their best life.

It is our aspiration that we will inspire you to change the way you listen.